Sorry to hear that that was your experience. This is a class action lawsuit in the making, totally deceptive and a horrible way to do business. In most cases, they should be able to pull up your account information simply by using your first and last name. In any case, best of luck — let us know how it goes! Diet-to-Go has a weekly shipment option — we have a review about them here: Shipping costs are not refundable.
Why should a company be expected to sympathize with you and lose money because you changed your mind? A couple of months ago I called to cancel my automatic delivery Nutristem order.
They cancelled it and then delivered it anyway. After I returned the entire order they refused to submit a full refund of what they charged me.
I see the Nutrisystem food in Big Lots stores all the time. They are basically "tv dinners" without being frozenlike some of the Dinty Moore stews and the like in these kind of packages. I tried one from Big Lots last year and found it to be pretty bad.
I do not understand why anyone wouldn't just buy a diet book for far cheaper and go from there on your own. Why have tv dinners shipped to you at a high cost when, if you want tv dinners, you can get them for a dollar on sale at Meijer? Anyway, in your case, lesson learned. My wife had great luck with keeping calories less than 1k per day and then after two month, on Atkins.
She lost 67 pounds that way and now looks fabulous. That is not a high cost. That is a deal. What you got at Big Lots is not even close to most of the food you get from Nutrisystem. Most of it is really good and if you don't like something then you can pick another item for the next delivery. So your wife had to count calories and did real well? Good for her but that's a lot to keep up with plus going out and buying the food, finding good recipes, etc.
I didn't have to count anything. I just had to go into the kitchen and pick out what meal I wanted, each one labeled for breakfast, lunch, dinner or dessert. It's good and it works. If you haven't tried the program, don't put it down. Comment the review as Nutrisystem verified representative. You can try to reach review author by writing a comment to the review or try one of our business solutions.
Nutrisystem cancellation fees - fine print. Albany , New York. Yes 11 No 6. Your Name or Login. I have read and agree to the Pissed Consumer Terms of Service.
Post Comment Post Comment Cancel. You will be able to edit the text before publishing. Convert into review Leave as comment. I agree to TOS Cancel. Just do Nutrisystem one time. Yes 0 No 0. Yes 1 No 7. I had a great experience with Nutrisystem.
Yes 2 No 1. Anonymous Janel Nov 12, This food is also nasty and overpriced! I will go to Weight Watchers!!! Yes 5 No 1. At least your wife tried. Now, on to something else. Yes 4 No 2. How can you say it's expensive? You don't even know what you are talking about. You had one yucky thing from Big Lots. How can you possibly make any kind of judgement from that.
Yes 4 No 5. Anonymous Anonymous to smiley Aug 26, Yes 8 No 1. It's inappropriate or not family friendly. It's a duplicate by the same member or copied text. It contains commercial or promotional content. It includes private information. She said "let me see what I can do".
She left the phone and said If I would place an "Ala Carte order" she would cancel my auto delivery plan without a cancellation fee. I said that is ridiculous and she said it is stated two times in the sign up process Nutrisystem Uniquely Yours Diet Plan. Review is a subjective opinion of poster. It may be an insane fee, but it's not fraud Terrible policy, its entrapment and should sued for.
I went though the same thing! I wanted to have just ONE month so I could drop a few pounds and never did I see that it was be on auto delivery from that point on. I did it because it is in the contract that one will have to pay the cancellation fee if you do it only for one month because they give you a big discount when first ordering. I had the same experience in regard to the cancellation fee.
I don't think that I was informed of it. Everything is autoship, so if your not on top of your menu and plan continually, you will find yourself with a freezer full of frozen food, a cupboard full of soups, pastas and snacks and another shipment waiting at your door.
It's true you can "delay" an order for up to 13 weeks, but don't ever loose track of those weeks or another shipment will be showing up when you least expect it.
Totally agree with all the negative comments regarding cancellation fee. It's ridiculous and a total rip off. I have left other weight loss systems before and gone back. That will never happen with Nutrisystem and I definitely will not refer friends to the system. This is a class action lawsuit in the making, totally deceptive and a horrible way to do business.
Should have known it was a scam and just kept buying at Walmart. Yes I wanted to try the nutra system for a month to drop these extra pounds and no time did they tell me there was a NutriSystem is a very expensive and mostly inedible way to lose weight.
You will do better by buying frozen meals like Lean Cuisine, Healthy Choice, etal when on sale for less than two dollars apiece and walking a mile or so a day. They do tell you, somewhere when you sign up, about the cancellation fee but many people do not see it.
Any company that locks you into an "automatic" anything is scamming you. Thank you for sharing your feedback today regarding your experience. We are very sorry to hear of your dissatisfaction. We do have a standard fee for discontinuing your auto-delivery plan prior to accepting the second shipment as per our Terms and Conditions. We would be happy to review your concern in more detail. Please write us at consumerexperience nutrisystem.
We hope that you have a great rest of your weekend and thank you again for leaving your review. Your "terms and conditions" are a mile long when you apply online. And in addition to this predatory practice of yours, when I called in to cancel the man I spoke to on the phone was very condescending. Which is another predatory practice of marking up your price so that you can advertise that you are offering it for sale. I wanted to cancel, not be upsold. I had no idea when I signed up it was going to be like dealing with a time share company who was constantly trying to sell sell sell.
Your rep and I eventually got into a bit of a shouting match until I demanded that he just cancel and charge me the frickin fee and be done with it already because I did not want to continue the conversation any further. The practices of your company show that you care only about making money and nothing for retaining customers.
You can be sure that I will never be a returning customer and I will spread the word of my experience. I also ended up with a customer service rep who told me if when I tried to cancel.
I asked for his manager and it got worse so I hung up. He actually called me back to continue to harass me because I wanted to cancellation. Nutrisystem is possibly the worst company I have ever done business with.
Comment the review as Nutrisystem verified representative. You can try to reach review author by writing a comment to the review or try one of our business solutions. Yes 16 No 0. Your Name or Login. I have read and agree to the Pissed Consumer Terms of Service.
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